Career Opportunities

For more than 100 years, NCCO has driven success for the foodservice industry through innovative products and services. Our employees are at the crux of what has brought us to where we are today. We’re a group of driven, talented individuals who bring diverse backgrounds to the table. 

From company picnics and event celebrations to personalized coaching and development opportunities, NCCO’s work environment fosters creativity and collaboration. While new faces join our team often, average employee tenure is over 30 years. Hang around awhile and you might just begin to feel like family.  

NCCO offers employment benefits including:

  • Competitive salary
  • Health insurance
  • Paid Time Off (PTO)
  • 401k & matching
  • Medical reimbursement
  • Educational opportunities
  • And more

And, of course, NCCO is an equal opportunity employer. Check out the open jobs below to see if your talents would be a good fit for our team. 

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Current Openings

ACCOUNT MANAGER

Department               Sales & Customer Service
Reports to                 Marketing Director
Schedule                    Full-time, Mon-Fri Employee Type           Exempt Employee
Pay Type            Salaried with Benefits; includes Incentive Pay

Position Summary

The Account Manager provides a superior customer service experience to customers and internal partners. This role is responsible for managing customer relationships in conjunction with the sales team. The Account Manager onboards and maintains existing customer accounts across all Always Food Safe product lines, brands and partners cross-functionally to carry out strategies for the maintenance and growth of customer relationships.

Essential Duties and Responsibilities

  • Collaborate with Sales to collect and maintain details on newly secured customers and products
  • Communicate with customers and/or their designated third party to collect essential information for onboarding their business with Always Food Safe products
  • Perform onboarding of new business by collecting location-specific details from customers, provide direction for introductory training and other supporting materials
  • Identify specific customer requirements for onboarding according to customer corporate policies, etc.
  • Proactively follow up with existing customers regarding their account usage, and any new products that may interest them
  • Conduct outbound sales calls to achieve sales targets
  • Analyze reports to identify additional sales opportunities and sell Always Food Safe products and services to customers
  • Evolve processes in line with business growth and new product introductions
  • Maintain in-depth knowledge of all product and service offerings
  • Provide support to the third-party contact center related to processes, metrics, and general decision-making
  • Proactive selling to email lists and existing customers
  • Liaise with our 3rd party proctoring partner when customers have issues with the system
  • Develop and maintain positive relationships with customers, respond to inquiries and actively sell our products
  • Exercise independent judgment and discretion
  • Support the Customer Service team as needed

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The success attributes below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Success Attributes

  • Passion to go above and beyond to exceed expectations     
  • Positive, motivated, and dependable
  • Flexible and able to adjust to priority changes
  • Effective verbal and written communicator
  • Perform with integrity and accountability
  • Exercise independent judgment and discretion in decision making
  • Detailed with follow up and follow through
  • Self-directed, fact gathering, decision maker
  • Have a strong work ethic
  • Be tolerant of rejection
  • Responsive to internal partners and customers
  • Eager to learn new technologies
  • Proficient in Microsoft Office and Salesforce (Syspro ERP a plus)
  • Detail oriented and attention to accuracy
  • Ability to listen and analyze customer information to develop tools and products
  • Ability to learn and pivot with technology advancements
  • Empathy and flexibility to work with busy customer schedules

Education and Experience

  • Minimum four-year degree plus 5 years related experience or 10+ years relatable experience
  • Previous Account Management & Sales Experience required
  • Ability to speak English & Spanish would be preferable

Only qualified applicants should submit their resume to ccooley@ncco.com.

AFS is an equal opportunity employer.


RESEARCH COORDINATOR

Department                Always Food Safe
Reports to                 Adam Eastwood
Schedule                    Part-time, 5 – 40 hours per week, Flexible schedule arranged with Manager
Location             Remote

Position Summary

The Research Coordinator will be responsible for helping Always Food Safe maintain our database of market certification data by contacting state and county health departments. This individual will collect, document, and organize data. Our ideal candidate will be dependable, detail-oriented, and have impeccable communication skills.

Essential Duties and Responsibilities

  • Research, gather and verify food safety certification data by conducting telephone interviews with state and county health departments.
  • Develop and evaluate best practices for data collection.
  • Ensure that all data is accurate and properly organized.
  • Compile, record, and track data using spreadsheets and CRM systems.
  • Other duties and responsibilities as assigned.

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NCCO will train the right candidate to excel in this opportunity. 

  • This position requires a minimum of a high school degree or equivalent.
  • Exceptional verbal and written communication skills.
  • Excellent research and analytical skills.
  • Proficiency with Microsoft Office, specifically Word and Excel.
  • Strong organization and planning skills.
  • Excellent attention to detail.

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
NCCO will train the right candidate to excel in this opportunity.

Success Attributes

  • Previous experience working in technical support center or mobile phone and tablet repair
  • In depth understanding of Android based mobile devices
  • Self-motivated with the ability to work independently.
  • Strong time management.
  • Curiosity and a drive to learn.
  • Positive, polite, and professional phone etiquette.
  • Familiarity with Salesforce is a plus.
  • Bilingual and able to read, write and speak Spanish proficiently, preferred.

Only qualified applicants should submit their resume to ccooley@ncco.com.


CUSTOMER SERVICE SPECIALIST

Department               Customer Service
Reports to                 
Customer Service Manager

Location 899 Montreal Circle, St. Paul, MN 55102
Schedule                   
Full-time, Mon-Fri, some remote
Employee Type           Non-Exempt Employee
Pay Type                     Salaried with Benefits

Position Summary

The Customer Service Specialist (CSS) provides a superior customer service experience to customers and internal partners. This role is responsible for accepting and acknowledging purchase orders from customers, clarifying requests, and ushering the purchase orders through NCCO’s processes to ensure on time and in full delivery. The CSS engages with internal partners to ensure the maintenance and growth of customer relationships.

Essential Duties and Responsibilities

  • Receive customer orders and requests, validate and enter orders, and track through internal systems and tools as appropriate.
  • Ensure customer orders are entered accurately and are compliant with terms and pricing; highlight variances for action.
  • Validate required customer documentation is created and/or delivered as required for shipping, customer receipt/acceptance, and invoicing.
  • Monitor open orders and perform invoicing daily for shipments completed.
  • Analyze and provide timely feedback for customer deductions to accounts payable.
  • Oversee and perform processes related to processing rebates, commissions, and/or other customer or broker-specific programs.
  • Collaborate with accounting team to meet critical deadlines related to credits, deductions, commissions, rebates, and other transactions.
  • Develop and maintain positive relationships with customers and brokers, respond to order inquiries and actively sell our products.
  • Assist outside warehouse partners with order inquiries and freight options.
  • Interface with accounting, shipping, sales, marketing, distributors, brokers, and groups to facilitate orders, promote sales, and improve processes.
  • Liaise with the sales team to understand the NCCO partnership strategies for customers and/or brokers.
  • Prepare, analyze, and deliver accurate and timely reports to internal partners and customers.
  • Process ancillary transactions based on the type of program for customers, brokers, distributors, and groups.
  • Receive customer complaints and concerns and assist in the resolution and communication of solutions back to the customer.  
  • Support the Customer Service team in other areas as needed.

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The success attributes below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Eager to learn new technologies
  • Proficient in Word and Excel (Salesforce and Syspro ERP a plus)

EDUCATION and/or EXPERIENCE

  • Minimum two-year degree plus 5 years related experience or 10+ years relatable experience.
  • Course of study in Accounting, Supply Chain, or Business Management strongly preferred.

Only qualified applicants should submit their resume to ccooley@ncco.com.


DCG PROJECT MANAGER

Department                DATE CODE GENIE
Reports to                   DCG Product Development Manager
Schedule                     40 hours per week, Mon-Fri, as arranged with Manager
Location             280 East Lothenbach Ave, West St. Paul, MN 55118

Position Summary

The focus of this position is to enhance the aspects of the Date Code Genie [DCG] product line.  Specifically, this role will be responsible for championing our software and hardware integration with the DCG and identify product enhancements.  A successful candidate will have UI/UX product development and project management experience, as well as the ability to communicate the needs of desired applications to engineers and software developers.

This position is being opened at a time of rapid growth and change in the company, so the successful candidate will be eager to meet not only the essential duties and responsibilities listed below but also to proactively use his or her unique skills to respond to the challenges and opportunities that face the DCG line.

What is a DCG? Click Here:  https://www.ncco.com/date-code-genie/

Essential Duties and Responsibilities

Project Management:

  • Champion multiple short-term projects, as well as conceptualize long-term software and hardware integration, for the DCG. 
  • Assist with project planning efforts.
  • Establish and manage tight project timelines.
  • Maintain relationships and communicate with internal and external engineers, suppliers, and developers. 
  • Collaborate with colleagues, specifically the DCG team, Sales team, and IT Team.

Software Development:

  • Communicate the needs of front-end application(s) to back-end Developers.
  • Communicate project vision with outside Software Developers.
  • Perform regression testing of beta software and report software issues.
  • Proactively recognize UI/UX gaps in design and propose solutions.

Integration:

  • Integrate third-party technologies, hardware, and software.
  • Utilize product testing skills to identify faults to ensure successful integration of product.
  • Understanding of device and cloud-based security requirements

Create prototypes. wireframes and functional specifications:

  • Oversee the development of new features with outside software developers. 
  • Work with engineers and manufacturing partners to bring concepts to fruition.
  • Work with suppliers and manufacturers to specify components and hardware.
  • Understanding of manufacturer and compliance documentation.
  • Other duties and responsibilities as assigned.

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires a minimum of a 2-year college degree related to Information/Technology or commensurate experience.

Success Attributes

  • Technical mindset
  • Problem-solver
  • Ability to manage projects and priorities with multiple stakeholders for integrations across platforms
  • Knowledge launching and managing products within Google play
  • Ability to effectively communicate with technical and non-technical colleagues/vendors
  • Inquisitive mindset toward enhancing an offering of products
  • An understanding of compliance regulations and documentation
  • Experience working with Software Developers and speak technical language
  • Ability to manage Third-Party vendors
  • Proficient in Microsoft Office Suite
  • Demonstrated comprehension of security in mobile devices and applications
  • Understanding of ERP systems [Syspro] and other proprietary software
  • Familiarity with code release process and best practices
  • Professional, flexible and positive team player that is self-directed and self-motivated
  • Ability to effectively perform role using decision-making skills and other resources

Only qualified applicants should submit their resume to ccooley@ncco.com.


MID-LEVEL SOFTWARE ENGINEER, FULL STACK

Department                899 Montreal Circle, Saint Paul, MN 55102
Reports to                    Director of Information Technology
Schedule                        Full-time, Mon-Fri, some remote
Employee Type             Exempt Employee
Pay Type                         Salaried with Benefits; includes Incentive Pay

Position Summary

NCCO is seeking a full-stack engineer to join the team of developers responsible for the company’s growing ecosystem of digital products and services as well as the modernization and enhancement of internal applications using the latest .NET web platforms and Azure cloud infrastructure. Passion for excellence is a must, as this role will play a defining part in bringing our applications to some of the largest players in the restaurant industry and beyond.

The successful candidate will have experience with agile design and end-to-end implementation of applications and be capable of mentoring and inspiring his or her peers. This position is being opened at a time of growth and change in the company, so in addition to the essential duties and responsibilities listed below the candidate should be prepared to proactively use his or her unique skills to help shape the team and respond to the challenges and opportunities it will encounter.

Essential Duties and Responsibilities

Responsibilities:

  • Build and support cloud-based applications based on recent versions of ASP.NET Core and web frontend technologies.
  • Assist with the design and construction of new customer-facing software, from proof of concept to delivered application.
  • Maintain existing internal applications and assist with modernization.
  • Contribute to and help reinforce rigorous software development practices, including agile processes, testing, and instrumentation.
  • Utilize and ideally enhance existing CI/CD pipelines for rapid iteration and deployment.
  • Collaborate with other team members.
  • Assist with problem identification and work quickly to resolve any issues that arise.
  • Act swiftly and with determination but remain calm in the face of urgent problems or change requests.
  • Communicate clearly and effectively with team members, management, and other departments, both verbally and in writing; represent the company well in discussions with partners and other external parties when applicable.
  • Take good notes and organize information for later use, both personally and by others.
  • Demonstrate strong professional craftsmanship, curiosity, and eagerness for continual improvement.
  • Other duties and responsibilities as assigned.

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires a minimum of a 2-year college degree or equivalent experience and a minimum of 5 years of experience in the software development world. A bachelor’s degree in Computer Science or a related field is preferred but not required.

Required

  • At least 3-5 years of development experience with C# and .NET
  • Proficient with ASP.NET (Core preferred; ASP.NET MVC 3+ is acceptable)
  • Experience with React a plus
  • Experience with SQL a plus
  • Strong command of code structures and patterns
  • Experience with agile software development
  • Ability to effectively communicate technical items verbally and in writing

Success Attributes

• Exhibit and encourage our core values of Respect, Integrity, Collaboration, Innovation and Passion

  • Enthusiasm for the creation of excellent and innovative software
  • Inspires peers and promotes team participation
  • Thorough attention to detail
  • Curiosity about the needs and circumstances of the business, and a drive to help it succeed
  • Excellent debugging skills
  • Ability to discuss technical issues with non-technical people
  • Approachable nature
  • Willingness to increase technical skills via further education and training
  • Ability to communicate and manage conflict resolution in a professional manner
  • Ability to prioritize multiple tasks
  • Ability to act calm under pressure

Only qualified applicants should submit their resume to ccooley@ncco.com.


“Over the years, our employees have provided the skills and talent necessary to ensure our steady growth and we are proud of this heritage.  The commitment and enthusiasm of our talent will continue to further the company’s growth as well as their value within the organization.”

–  Ben Olk III, President

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We have many wonderful opportunities to offer those who are curious, ambitious, and dedicated to success.  I tell new hires: the role today is what is written on paper in the job description—but it is up to them to create their niche within the company fueled by their interests and expertise. I always look forward to seeing how new hires enhance our team.

– Dana Bloyer, Director of Human Resources

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Visit Us at an Upcoming Event

NCCO participates in a variety of industry and distributor trade shows, product demonstrations and other events throughout the year. 

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