Career Opportunities

Department – Finance

Reports to – Controller

Schedule – Full-time, Mon-Fri

Employee Type – Non-Exempt Employee

Pay Type – Salaried with Benefits; includes Incentive pay structure

Direct Reports – None

Position Summary

The focus of this position is to assist with the accounts receivable tasks including the daily cash receipts, daily credit card activity, process credits, monitor customer balances and accounts collections.   

Essential Duties and Responsibilities

• Process and enter cash receipts on a daily basis
• Process credit card payments over the phone when customers call in
• Research and resolve balances left after payments by customers
• Request documentation for unidentified deductions
• Work in partnership with other AR employees on collections, follow-up calls/sending emails on delinquent balances
• Collaborate with Staff Accountant on resolving open deposits
• Monitor orders in suspense for release or hold
• Identify customers requiring credit review
• Generate credit memos, including PODs – assist with researching duplications and verifying valid credits
• Complete all necessary month-end reporting
• Complete additional accounting tasks as assigned

Qualifications/Skills/Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School or equivalent (Preferred) experience
• 1-3 years of Accounting experience
• Strong skills using and understanding the flow of transactions in an integrated system
• Excellent problem-solving/judgment skills and a high level of attention to detail and accuracy
• Experience with Microsoft Word, Excel, Office
• Excellent time management skills
• Professional, flexible, and positive team player
• Ability to learn new technologies
• Proficient typing skills

Department – Marketing

Reports to – Creative Manager

Schedule – Full-time, Mon-Fri

Employee Type – Non-Exempt Employee

Pay Type – Salaried with Benefits; includes Incentive pay structure

Position Summary

The Marketing Content Specialist is responsible for creating and editing a broad range of content across multiple mediums. This position will write and develop content for a variety of product, distributor, broker, and end-user marketing tactics and campaigns across the enterprise.

Essential Duties and Responsibilities

• Write content for sales and marketing collateral including sell sheets, catalogs, direct mail, and presentations for both US and International markets.
• Write digital content for websites, social media, blogs, press releases, articles, long-form downloadable content, product descriptions, newsletters, email campaigns, and videos for both US and International markets.
• Support our enterprise marketing content efforts through writing pieces for AlwaysFoodSafe and DotIt.
• Support our lead generation efforts to national accounts.
• Write marketing pieces for new products including ongoing support of our DateCodeGenie® product marketing efforts.
• Ensure overall quality and adherence to corporate brand and voice.
• Collaborate with other marketing team members and other stakeholders to generate content ideas and gain insight of customer experience, issues, and trends in the market.
• Suggest process changes to help improve efficiencies and/or reduce expenses.
• Create and maintain positive relationships with key individuals (suppliers, sales reps, brokers, employees).
• Other duties as assigned.

Qualifications/Skills/Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• Bachelor’s degree in business, marketing, communications, journalism or related field or commensurate experience
• 3-5 years of experience in writing for printed and digital marketing pieces
• Experience with short and long form content from quick ad copy to editorials
• Excellent writing and editing skills
• Willing to travel 1-2 times per year to customer events/tradeshows

Desired

• Experience writing for lead generation
• Business-to-business marketing experience
• International marketing experience

Success Attributes

• Exhibit and encourage our core values of Respect, Integrity, Collaboration, Innovation and Passion for Excellence.
• Exceptional project management skills: capable of prioritizing, organizing and simultaneously managing a variety of projects and tasks with strict deadlines.
• Comfortable with change.
• Excellent interpersonal skills.
• Excellent time management skills.
• Professional, flexible, and positive team player that is self-directed and self-motivated.
• Ability to effectively perform role using decision-making skills and other resources.
• Willingness to learn innovative technologies.
• Computer skills in Microsoft Outlook, Word, Excel, and PowerPoint.
• Creative oriented.

Department – Customer Service

Reports to – Customer Service Manager

Schedule – Full-time, Mon-Fri, some remote available

Employee Type – Non-Exempt Employee

Pay Type – Salaried with Benefits; includes Incentive pay structure

Direct Reports – None

Position Summary

The Customer Service Specialist (CSS) provides a superior customer service experience to customers and internal partners. This role is responsible for accepting and acknowledging purchase orders from customers, clarifying requests, and ushering the purchase orders through NCCO’s processes to ensure on-time and in-full delivery. The CSS engages with internal partners to ensure the maintenance and growth of customer relationships.

Essential Duties and Responsibilities

• Receive customer orders and requests, validate and enter orders, and track through internal systems and
  tools as appropriate.
• Ensure customer orders are entered accurately and are compliant with terms and pricing; highlight variances
  for action.
• Validate required customer documentation is created and/or delivered as required for shipping, customer
  receipt/acceptance, and invoicing.
• Identify potential problems with supply and on time shipments and proactively inform the customer.
• Monitor open orders and perform invoicing daily for shipments completed.
• Collaborate with the accounting team to meet critical deadlines related to credits, deductions, commissions, rebates, and other transactions.
• Develop and maintain positive relationships with customers and brokers, respond to order inquiries, and actively sell our products.
• Assist outside warehouse partners with order inquiries and freight options.
• Interface with accounting, shipping, sales, marketing, distributors, brokers, and groups to facilitate orders,
  promote sales, and improve processes.
• Liaise with the sales team to understand the NCCO partnership strategies for customers and/or brokers.
• Prepare, analyze, and deliver accurate and timely reports to internal partners and customers.
• Receive customer complaints and concerns and assist in the resolution and communication of solutions back to the customer.
• Support the Customer Service team in other areas as needed.
  

Qualifications/Skills/Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Passion to go above and beyond to exceed expectations
• Positive, motivated and dependable
• Flexible and able to adjust to priority changes
• Effective verbal and written communicator
• Perform with integrity and accountability
• Exercise independent judgment and discretion in decision making.
• Detailed with follow up and follow through
• Self-directed, fact gathering, decision maker
• Responsive to internal partners and customers
• Eager to learn new technologies
• Proficient in Word and Excel (Salesforce and Syspro ERP a plus)

Education

• Minimum two-year degree plus 5 years related experience or 10+ years relatable experience.
• Course of study in Accounting, Supply Chain, or Business Management strongly preferred.