• Title: ENTERPRISE ACCOUNT MANAGER
• Department: Sales
• Reports to: Director of Sales – National Accounts
• Schedule: Full-time, Mon-Fri, remote position
• Employee Type: Exempt Employee
• Salary: $65,000 – $80,000
• Annual Incentive Pay: 5% target of earned base salary
• Benefits Offered: Health Insurance (medical, dental, vision), Life Insurance, Disability Insurance, 401(k) with employer match, Paid Time Off

Position Summary

As a member of the Enterprise Sales Team, the Enterprise Account Manager works closely with the enterprise sales team members to deeply understand our existing accounts’ business and growth goals and to identify new accounts. The Enterprise Account Manager supports all NCCO Enterprise products and services and engages directly with accounts to build relationships and cross-sell in accordance with the Enterprise sales strategy to achieve profitable revenue growth goals.

Essential Duties and Responsibilities

• Liaise between accounts and internal partners to ensure adoption of established NCCO Enterprise policies and best practices.
• Oversee assigned accounts to monitor and ensure compliance in accordance with all agreements.
• Maintain in-depth knowledge of all NCCO Enterprise products and services to sell and support the full portfolio, including core items through food service distribution.
• Collaborate with the enterprise sales and marketing team to stay current with industry and market trends and to maintain an understanding of account history, sales performance, and product gaps.
• Analyze purchase patterns and trends by account to identify revenue generating opportunities.
• Strategize with national sales team to recommend additional products and solutions within our portfolio to established accounts.
• Coordinate with national sales executives and marketing to schedule, prepare for and facilitate account and internal meetings to include a consistent cadence of Executive Business Reviews.
• Resolve issues and remove obstacles that impede progress with account growth and development.
• Engage category experts as needed to introduce new features and benefits to ensure products, programs, and services are maximized by our accounts.
• Generate leads for new business independently and by collaborating with the marketing team.
• Proficient in reporting systems to analyze account purchase history, support business reviews and to prepare, analyze, and deliver accurate and timely reports as needed.
• Evaluate and suggest process refinements; define and develop fresh solutions where processes do not exist.
• Develop and maintain positive relationships with accounts, respond promptly to inquiries and work cross functionally to exceed account expectations.
• Collaborate with Customer Service Teams to manage account concerns, projects, and requests including quotes, new products, and programs. Process will vary based on product category.
• Support Customer Service Teams with account communication and responses where needed to ensure deadlines and deliverables are met. Communicate final pricing quotes.
• Update account data in Salesforce, including contact and location info, forecasts, agreements, supporting documentation, and other relevant details.
• Manage KPIS to achieve weekly, monthly, quarterly, and annual goals.
• Support the NCCO Enterprise Sales team as needed.
• Other duties as assigned.

Qualifications/Skills/Abilities

The success attributes below are representative of the knowledge, skill, and ability required to perform satisfactorily in the Enterprise Account Manager role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
Minimum four-year degree plus 5 years related experience or 10+ years relatable experience.

Success Attributes

• Perform with integrity and accountability.
• Possess industry knowledge.
• Digital product and software as a service experience.
• Passion to grow account relationships and negotiate win-win scenarios.
• Persistent and sales driven.
• Positive, initiative-taking and dependable
• Strong verbal and written communicator.
• Strategic, fact gathering, analytical decision maker.
• Ability to exercise independent judgment and discretion in decision-making.
• Detailed with follow up and follow through.
• Highly responsive to accounts and internal partners.
• Flexible and able to adjust to priority changes.
• Comfortable selling software as a service solutions.
• Empathy and flexibility to work with busy food service kitchen schedules.
• Highly proficient in Salesforce.
• Bilingual in Spanish

Candidates should submit their resume to Dana Bloyer, Director of Human Resources, dbloyer@ncco.com.
NCCO is an equal opportunity employer.

About NCCO

For 120 years, National Checking Company (NCCO) has developed USA-made products that drive success in the foodservice and hospitality industries. Through consistent innovation, NCCO offers a comprehensive range of solutions and technologies designed to streamline operations and enhance food safety and efficiency, including traditional POS essentials, food safety labels, automated labeling systems, digital food safety software, and brand fulfillment solutions tailored to unique brand requirements.

Headquartered in St. Paul, Minnesota, NCCO operates integrated business divisions supported by production and warehousing facilities in St. Paul, Minnesota, and Fort Worth, Texas. With core values focused on respect for every individual, integrity, collaboration, innovation, and passion for excellence, NCCO fosters an environment that embraces diversity, equity, and inclusion.
NCCO is an equal opportunity employer.
www.ncco.com