Title: IT Applications Support
Location: 4332 Empire Rd, Ft. Worth, TX 76155
Reports to: Business Technology Leader
Department: IT
Schedule: Full-time, On-premises Mon-Fri
Compensation: Non-Exempt Benefits

Position Summary:
As IT Applications Support at NCCO Brand Fulfillment, you will be responsible for delivering exceptional
technical support to our organization’s team members with a focus on supporting our business-critical
applications which include e-commerce. This role involves troubleshooting a variety of technical issues with a focus on software, providing support,t and ensuring seamless operation of our business applications. Additionally, the role will be a part of managing the lifecycle of application upgrades and implementations. Finally, the role will also assist in the creation of documentation for end-user instructions and participate in
training.

Essential Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

• Provide excellent guidance and assistance to users on business software applications and system
  functionality including installation, configuration and usage to employees and stakeholders.
• Install, configure, and maintain key business applications used by internal teams.
• Monitor and troubleshoot application performance issues, track support records and analyze data to identify patterns of common issues.
• Ensure software systems are functioning correctly and perform routine maintenance tasks ensuring
  minimal disruption to business operations.
• Collaborate with third-party vendors to resolve application and system issues.
• Assist in the testing and implementation of new software and other critical business applications
• Document support requests and resolutions in a ticketing system, ensuring thorough communication with end-users.
• Effectively communicate with business users and other IT staff to resolve issues and provide support.
• Participate in ongoing projects, such as system upgrades, migrations, and new technology implementations.
• Assist in implementing IT policies, standards, and best practices to enhance overall efficiency.
• Assist with supporting desktops, laptops, and mobile devices as needed.
• Educate and support users with IT best practices, including security, data protection, and application usage
• Participate in an on-call rotation for after-hours support as required.
  

Qualifications / Skills / Abilities:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent
  experience).
• 3+ years of experience in IT support, technical support, or a similar role supporting business critical
  applications.
• Strong understanding of common business software applications and related tools.
• Basic understanding of computer hardware, networking, and security fundamentals.
• Familiarity with ticketing systems, change management, and incident resolution best practices.
• Excellent communication skills, both verbal and written.
• Familiarity with and effective use of project and task management tools such as Wrike.
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team.
• Detail-oriented with exceptional customer service skills and the ability to organize and prioritize
  tasks effectively in a fast-paced environment.
• Motivated to listen and learn and work well in a team environment
  

Preferred Skills:

• Strong knowledge of supporting business critical applications and the Microsoft 365 suite of products.
• Experience in a distribution, fulfillment, or manufacturing environment.
• Professional certifications (e.g., CompTIA A+, ITIL, CSTE, PMP)
• Familiarity with ERP systems and integration projects.
• Experience in SQL Server, MySQL or PostgreSQL for managing and querying databases is a Plus.
• Business Applications: Epicor Kinetic, Microsoft D365, ePS Radius, Magento, Chili Publish, Hybrid
  CloudFlow is a Plus.
  

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Success Attributes:
NCCO Brand Fulfillment is an equal opportunity employer.
The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal
activities.